Warranty period
Quartzforms offers a twenty-five year limited warranty against manufacturing defects in the Quartzforms product.
Proof of purchase
Keep your Finch’s invoice. A purchase receipt or other proof of the original purchase date may be required before warranty service is provided.
What the warranty relates to
The warranty applies to the Quartzforms product only. It does not automatically cover the complete fitted worktop installation.
Possible remedy
If Quartzforms accepts that a material defect exists, Quartzforms may, at its sole discretion, repair or replace the defective product.
Extra costs
Labour, removal, refitting, plumbing, electrical work, tiling, units and similar associated works are not normally covered by the warranty.
Need more information?
For warranty information, contact Quartzforms directly on +49 (0) 391 53888 000 or email info@quartzforms.com.
Important: This Is a Quartzforms Product Warranty
The Quartzforms warranty applies to qualifying manufacturing defects in the Quartzforms product. It does not automatically cover
faulty fabrication, installation issues, removal, refitting, labour, plumbing, electrical work, tiling, units or consequential losses.
For Finch’s Stone & Marble Ltd Customers
If Finch’s supplied your Quartzforms worktops, please contact us with your invoice details, clear photographs of the issue and a short explanation of the problem. Finch’s Stone & Marble Ltd supply, template, fabricate and install Quartzforms worktops from our workshop and showroom in Appley Bridge, Wigan, covering Lancashire, Greater Manchester and the wider North West.
What May Be Covered by the Quartzforms Warranty?
The warranty is intended to protect against qualifying manufacturing defects in the Quartzforms product for a period of twenty-five years
from the date of installation, subject to the full warranty terms and conditions.
If Quartzforms, or its authorised warranty service agent, establishes that a defect in the material exists within the warranty period,
Quartzforms may repair or replace the defective product at its sole discretion.
- The issue must relate to a qualifying manufacturing defect in the Quartzforms product itself.
- The worktop must have been used and maintained correctly in line with Quartzforms care and maintenance guidance.
- The product must have been permanently installed in an interior setting.
- The product must not have been moved from its original place of installation.
- The product and materials must have been paid for in full.
- Proof of purchase and supporting evidence may be required before warranty service is provided.
What Is Not Covered?
Usually Required
- Keep your Finch’s invoice as proof of purchase
- Use the worktop for its intended indoor purpose
- Clean and maintain the surface correctly
- Use heat protection under hot pans, trays and heat-producing appliances
- Report possible defects promptly
- Provide clear photographs and supporting information
- Allow Quartzforms or its authorised agent to assess the issue properly
Normally Excluded
- Products or materials that have not been paid for in full
- Damage from faulty or improper fabrication or installation
- Seams, seam fitting, caulking or installer workmanship issues
- Damage from movement, settling, instability or improper support
- Damage after the product has been moved, removed or relocated
- Abuse, accidents, misuse, scratches, stains, chips or cracks
- Damage from excessive heat or direct heat exposure
- Damage from chemical agents or altered surface finishes
- Products installed with known or visible manufacturing defects
- Exterior installations, structural movement, vandalism or accidents
- Labour, removal, refitting, plumbing, electrical work, tiling or units
- Exceptional, indirect, incidental or consequential losses
Material Characteristics, Colour and Appearance
Quartz surfaces can include colour tone, pattern movement, particles, veining and other visual characteristics that form part of the material’s appearance.
The Quartzforms warranty excludes issues or occurrences that are inherent characteristics of the Quartzforms product, even if they are viewed as a defect by the purchaser.
Samples, photographs and website images should therefore be treated as a guide. Natural-looking variation, movement and appearance differences are not
normally treated as warranty faults unless Quartzforms accepts that a qualifying manufacturing defect exists.
Heat, Chemicals and Incorrect Use
The warranty does not cover damage caused by abuse, accidents, excessive heat or misuse. This can include scratches, stains, chips, cracks,
hot pan damage, thermal shock, impact damage or damage caused by unsuitable use of the worktop.
The warranty also excludes damage caused by chemical agents and products where a fabricator has applied or altered a surface finish in any way.
To protect your Quartzforms worktop, always use chopping boards, trivets or heat pads, clean spills promptly and follow the latest Quartzforms care and maintenance guidance.
Making a Quartzforms Warranty Claim
If you believe your Quartzforms worktop may have a material fault, gather your proof of purchase and clear photographs before making an enquiry.
Quartzforms may require a purchase receipt or other proof of the original purchase date before warranty service is provided.
- Find your Finch’s Stone & Marble Ltd invoice or other proof of purchase.
- Take clear photographs of the full worktop and close-up images of the issue.
- Write down when the issue appeared and how the worktop has been cleaned, maintained and used.
- Contact Finch’s Stone & Marble Ltd if we supplied your worktop, or contact Quartzforms directly for warranty information.
- Do not move, remove, relocate, repair or treat the worktop without written approval, as this may affect the warranty.
Quartzforms Warranty Contact Details
If you require more information about your Quartzforms warranty, you can contact Quartzforms directly.
Quartzforms Warranty FAQs
How long is the Quartzforms warranty?
Quartzforms offers a twenty-five year limited warranty against manufacturing defects in the Quartzforms product, starting from the date of installation.
Does the Quartzforms warranty cover the whole fitted worktop installation?
No. The warranty applies to the Quartzforms product only. Improper fabrication or installation is the responsibility of the fabricator or installer.
What proof do I need for a Quartzforms warranty claim?
A purchase receipt or other proof of the original purchase date may be required before warranty service is provided. If Finch’s Stone & Marble Ltd supplied your worktop,
please keep your Finch’s invoice.
Are fitting, removal and refitting costs covered?
No. Labour to remove or reinstall the Quartzforms product, and similar activities needed to complete replacement or removal of defective material,
are not covered by the warranty.
Are hot pan marks covered by the Quartzforms warranty?
Damage caused by excessive heat, accidents, abuse or misuse is not normally covered. Always use trivets or heat pads under hot cookware and heat-producing appliances.
Are scratches, stains, chips or cracks covered?
Scratches, stains, chips and cracks caused by abuse, accidents or misuse are excluded from the warranty. A claim would only be considered where Quartzforms accepts
that a qualifying manufacturing defect exists.
Is outdoor use covered by the Quartzforms warranty?
The warranty applies to Quartzforms product that has been permanently installed in an interior setting. Exterior installations are not normally covered.
Can the Quartzforms warranty be transferred?
Quartzforms states that the warranty is extended to the original purchaser and may be transferred or assigned. If transferred, a new warranty registration must be submitted
with proof of the original purchase, and the new warranty is valid for the remaining period from the original purchase.
Who do I contact for more Quartzforms warranty information?
You can contact Quartzforms directly on +49 (0) 391 53888 000 or email info@quartzforms.com. If Finch’s Stone & Marble Ltd supplied your worktop,
you can also contact us with your invoice details and clear photographs.
Need Help with a Quartzforms Warranty Question?
Finch’s Stone & Marble Ltd supplies, templates and installs Quartzforms worktops across Wigan,
Lancashire, Greater Manchester and the North West. If we supplied your worktop and you have a warranty question,
please contact us with your invoice details and clear photographs.
Contact Finch’s Stone & Marble Ltd
Read Official Warranty Terms
This page is a simplified guide to Quartzforms warranty information. Please read the full Quartzforms warranty terms and conditions.
For more information about the manufacturer’s warranty, contact Quartzforms directly on +49 (0) 391 53888 000 or email info@quartzforms.com.
