Template & Fitting Terms & Conditions
PLEASE READ THE FOLLOWING, IT CONTAINS IMPORTANT INFORMATION REGARDING THE TEMPLATE AND FITTING
In order for us to process and manufacture projects as efficiently and accurately as possible, it is essential the following points are noted and addressed by our customers.
If the conditions below are not met before the template production date or alterations carried out prior to us making a template on-site then a re-visit by our fitters may be required at an additional cost.
Many aspects of this information sheet may have been discussed with us at some point during your inquiry. Either at the showroom, factory visit, or in emails or by phone but it is essential that all details are discussed & agreed with the fitters at the template stage. What is agreed at the template stage will be exactly what we will fabricate and is subsequently fitted. We do give the fitters as much information as possible before he arrives at the site, including any notes we have made, details entered into his diary booking, and the kitchen plan we send him that we have discussed with the customer.
Our office staff deal with many customers per day and discuss countless options on a daily basis. Unfortunately, the sheer volume of all this information makes it impossible for us to keep track of the exact specifics of each and every inquiry or project. Specifications, sizes, and required details may change from your initial visit to the template stage. The only way to get the correct and final version of what a customer wants is to have it all decided and confirmed on the day that the templates are made.