Quick COMPAC Quartz Warranty Guide
33 Year Warranty
COMPAC Quartz worktops have a 33 year manufacturer warranty extension, subject to COMPAC's warranty terms and conditions.
Registration Required
The extended warranty must be registered with COMPAC within the required time period. Please keep your Finch's Stone & Marble Ltd invoice as proof of purchase.
Private Home Worktops
The warranty applies to COMPAC Quartz surfaces installed as countertops in private homes, not commercial use, floors, pavements or outdoor areas.
Material Warranty Only
The warranty is mainly limited to the COMPAC Quartz board or boards used to make the countertop and does not normally cover associated labour or refitting costs.
Important Warranty Note
COMPAC Quartz is a durable worktop material, but it is not indestructible. The manufacturer warranty is mainly intended to cover qualifying manufacturing defects in the quartz material itself. Damage caused by heat, impact, incorrect cleaning, misuse, structural movement, poor support, incorrect installation or changes made after installation is not normally treated as a material defect.
Register Your COMPAC Quartz Warranty
COMPAC Warranty Registration
COMPAC Quartz extended warranties are registered through COMPAC's own warranty registration process. There is no Finch's form to complete on this page. Please use the official COMPAC warranty registration link below once your COMPAC Quartz worktops have been installed.
COMPAC's warranty information says registration should be completed within the first 3 months after purchase, or within 18 months in the case of a new house. The registration process may require pre-registration through the fabricator, elaborator, kitchen shop or purchasing establishment before the final customer receives confirmation from COMPAC.
Before You Register
Keep your Finch's Stone & Marble Ltd invoice or sales receipt safe, as COMPAC may require the original invoice when a warranty is registered or if a claim is made. Please also make sure the colour name, contact details and installation details are entered correctly.
What May Be Covered
Potentially Covered by COMPAC
- Qualifying manufacturing defects affecting COMPAC Quartz surfaces.
- COMPAC Quartz installed as countertops in private homes.
- Replacement of the board or boards used in the manufacture of the countertop, where COMPAC accepts the warranty claim.
- Replacement with another COMPAC material chosen by COMPAC if the original colour is no longer available.
- Issues raised within the 33 year warranty period, provided the warranty terms and registration requirements have been met.
Customer Requirements
- The extended warranty must be registered with COMPAC within the required period.
- The original invoice or sales receipt must be retained.
- The material must be used, cleaned and maintained in line with COMPAC guidance.
- COMPAC must be allowed reasonable access to inspect the product and take photographs if a claim is made.
- The product must have been paid for in full.
- The information supplied to COMPAC must be accurate, complete and legible.
What Is Not Covered
Use, Care & Damage Exclusions
- Products installed outdoors or exposed to weather conditions.
- Damage caused by misuse, physical abuse or chemical abuse.
- Damage caused by excessive heat, thermal shock or placing hot items directly on the surface.
- Damage caused by excessive ultraviolet light or intense solar radiation.
- Edge damage, impacts, knocks or bumps to the worktop.
- Damage caused by improper cleaning, poor maintenance or unsuitable products.
- Natural ageing, including changes in colour, tone, granular structure or brightness.
- Cracks appearing after installation, including cracks caused by heat, movement, excessive weight or mechanical abuse.
- Damage caused by accidental acts, vandalism, architectural or engineering design, structural movement or other external causes.
Installation, Location & Cost Exclusions
- Commercial use or any use other than countertops.
- Installations on pavements, floors or other non-countertop applications.
- Defects caused by improper handling, cutting or installation procedures.
- Products installed with known or visible manufacturing defects at the time of installation.
- Differences between samples, photographs, promotional materials and the final installed product.
- Materials that have been polished, repaired or surface-modified by chemical or mechanical means.
- Costs for cutting to size, installation, removal, refitting, plumbing, wall repairs or other third-party repairs and modifications.
- Transport of replacement material or equipment to the customer's home.
- Products that have not been paid for in full.
Colour, Pattern & Sample Variation
COMPAC Quartz samples, photographs, website images and promotional materials are a useful guide, but they are not a guarantee that the finished worktops will look exactly the same. Final slabs can vary in colour, tone, granular structure, brightness, pattern and overall appearance. Lighting, room position and viewing angle can also affect how the material looks once installed.
Visible Issues Before Installation
COMPAC's warranty information excludes products installed with known or visible manufacturing defects at the time of installation. If you notice any concern with the material before fitting, please raise it with Finch's Stone & Marble Ltd before installation continues.
Recommended Care & Maintenance
Everyday Care
- Clean regularly using a neutral cleaner, clean water and a soft cloth or paper towel.
- Rinse with water and dry the surface after cleaning to help maintain the finish.
- Wipe spills promptly, especially strong-coloured, oily or acidic spills.
- Use a non-abrasive sponge or cloth for general cleaning.
- Use chopping boards rather than cutting directly on the worktop.
- Use trivets, heat mats or pan stands for hot pans, trays and heated appliances.
What to Avoid
- Do not place hot pans, oven trays or heated appliances directly on the quartz surface.
- Do not install COMPAC Quartz outdoors or in areas with intense sunlight, UV lamps or weather exposure.
- Do not apply sealants, waterproofing products, brighteners or artificial shine products.
- Avoid leaving standing water on the surface, including wet cloths and dish drainers.
- Do not use strippers, caustic soda, oven cleaners, toilet cleaners, furniture waxes, oily soaps, drain unblockers or products with a pH higher than 10.
- Do not use products containing hydrofluoric acid or dichloromethane.
- If bleach or solvent is used in line with COMPAC guidance, rinse well with water and never leave it sitting on the surface.
Need the Full COMPAC Quartz Care Guide?
For more detailed cleaning advice, including stain removal, limescale, grease marks, Glace finishes and products to avoid, please visit our COMPAC Quartz Care & Cleaning guide or read COMPAC's official warranty and cleaning PDF.
Making a Warranty Claim
What to Do First
If you believe there is a problem with your COMPAC Quartz worktops, please contact Finch's Stone & Marble Ltd first. We can review the issue, check whether it appears to relate to the material, installation, support, use, movement or aftercare, and advise on the best next step.
Information Usually Required
- Your original Finch's Stone & Marble Ltd invoice or sales receipt.
- Your COMPAC warranty number, if the warranty has already been registered.
- Clear photographs of the issue and the surrounding worktop area.
- Details of the COMPAC colour, finish, thickness and installation date.
- Information about cleaning products, heat exposure, use, impacts, appliances and any recent movement or changes to the kitchen units.
- Access for inspection if COMPAC or an authorised representative needs to inspect the material.
Official COMPAC Warranty Terms
The information on this page is a simplified guide to the COMPAC Quartz warranty. The official COMPAC warranty and cleaning document should always be referred to for full details, exclusions and claim requirements.
COMPAC Customer Service
Av. Comarques del País Valencià, 54
46930 Quart de Poblet, Valencia, Spain
Telephone: +34 962 954 053
Email: customerservice@compac.es
COMPAC Quartz Warranty FAQs
How long is the COMPAC Quartz warranty?
COMPAC Quartz has a 33 year manufacturer warranty extension from the date of countertop installation, subject to COMPAC's terms, conditions and registration requirements.
Do I need to register my COMPAC Quartz warranty?
Yes. COMPAC's warranty information says the extended warranty must be registered on their website within the first 3 months after purchase, or within 18 months in the case of a new house. Please use the official COMPAC registration link and keep your Finch's invoice safe.
Does the COMPAC warranty cover installation costs?
No. The warranty mainly covers the COMPAC Quartz board or boards used in the countertop. It does not normally cover cutting to size, installation, removal, refitting, plumbing, wall repairs, third-party work or transport of replacement material to the customer's home.
What does the COMPAC Quartz warranty cover?
The warranty may apply to qualifying manufacturing defects affecting COMPAC Quartz surfaces installed as countertops in private homes, provided the material has been used and maintained correctly and the warranty requirements have been met.
Are chips, scratches and cracks covered?
Damage caused by impact, physical abuse, heat, excessive weight, mechanical abuse, incorrect movement, misuse or poor maintenance is not normally covered. COMPAC's warranty information states that cracks appearing after installation are not considered defective material.
Can COMPAC Quartz be used outside?
No. Outdoor installations, weather exposure, intense solar radiation and excessive UV exposure are excluded from the COMPAC Quartz warranty.
Will my COMPAC Quartz worktop look exactly like the sample?
Not always. Differences between samples, photographs, promotional materials and the final installed product are excluded from the warranty. Natural-looking variation in colour, tone, granular structure, brightness and pattern can occur.