Caesarstone Quartz Worktop Warranty Guide
Finch’s Stone & Marble Ltd are based in Appley Bridge, Wigan, and supply, template, fabricate and install Caesarstone quartz worktops for residential customers across Wigan, Lancashire, Greater Manchester, Cheshire, Merseyside and the wider North West of England. This page gives a simple guide to the Caesarstone residential limited lifetime warranty for indoor quartz worktops, including how to register your warranty, what may be covered, common exclusions, and where to find the official Caesarstone warranty terms.
Limited Lifetime Warranty
Caesarstone indoor quartz surfaces are covered by a residential limited lifetime warranty, subject to Caesarstone’s official warranty terms and exclusions.
Residential Customers Only
This guide is for private residential Caesarstone quartz worktops only. Commercial use, rental properties, offices and other business settings are excluded.
Indoor Quartz Surfaces
The warranty applies to Caesarstone quartz surfaces permanently installed indoors as a countertop or backsplash and not moved from their original installation.
Register Online
Caesarstone warranties should be registered online. You will normally need your personal details, installation date and details of where the worktops were purchased.
Important Warranty Note
Caesarstone quartz is a strong and durable worktop material, but the warranty is designed to cover qualifying manufacturing defects in the Caesarstone quartz surface. It does not cover damage caused by heat, impact, scratching, misuse, incorrect cleaning products, poor support, structural movement, installation issues or normal everyday marks and variation.
Register Your Caesarstone Warranty
What the Caesarstone Residential Warranty May Cover
Potentially Covered by Caesarstone
- Qualifying manufacturing defects in the Caesarstone quartz surface.
- Indoor Caesarstone quartz surfaces permanently installed as a countertop or backsplash.
- Repair of the failed product, where Caesarstone decides repair is appropriate.
- Replacement of the failed product, where Caesarstone decides replacement is appropriate.
- Residential owner-occupied properties, subject to the official warranty terms.
Customer Requirements
- The Caesarstone quartz surface must have been paid for in full.
- The worktop must be used and maintained according to Caesarstone care and maintenance guidance.
- Proof of purchase should be kept, including your original receipt or invoice.
- The warranty claim may need the colour name and number of the Caesarstone quartz surface.
- Caesarstone or its authorised agents must be allowed reasonable access to inspect the product if required.
How Long Does the Warranty Last?
Caesarstone’s residential limited lifetime warranty applies for the lifetime of the product, until the product is removed, altered, replaced or subject to damage that is not covered by the warranty. Full details are set out in Caesarstone’s official warranty document.
What Is Not Covered
Use, Care & Damage Exclusions
- Commercial use, including shops, offices, rental properties and other business premises.
- Outdoor installations, unless covered by a separate Caesarstone outdoor product warranty.
- Use as flooring, cladding, fireplaces or any other non-intended use.
- Improper use, abuse, mishandling, flames, excessive heat or thermal shock.
- Damage from chemical reactions or cleaning products not used in line with Caesarstone care guidance.
- Chips, divots, holes, scrapes, dents, impact marks, scratches and abrasions.
- Routine maintenance issues such as removing stains, water spots and everyday marks.
- Acts of nature, environmental conditions, damp, weather exposure or extreme humidity.
Installation & Fabrication Exclusions
- Labour, removal, fabrication, transport or reinstallation costs needed to complete replacement or repair.
- Additional modifications such as plumbing, electrical work, cabinets, flooring, tiles or wall surfaces.
- Failures caused by fabrication or installation workmanship.
- Seam appearance, seam performance, adhesives, caulk or accessory items.
- Cracking caused by movement in cabinets, flooring, foundations, structure or inadequate support.
- Unsupported overhangs outside Caesarstone recommendations.
- Material that has been milled, reduced in thickness or had its factory finish altered.
- Damage caused by appliances, sinks, sink brackets, cabinets, cooktops, dishwashers or ancillary products.
Colour, Pattern & Slab Variation
Caesarstone slabs are manufactured using natural materials and each slab can vary in colour, background tone, quartz distribution, pattern and reflectivity. Samples, photographs and showroom displays are representative only and may not be an exact match to the installed worktops. Lighting and viewing angle can also affect appearance.
Hot Pans, Scratches & Everyday Use
Caesarstone quartz is highly scratch resistant but not scratch proof. Always use chopping boards, trivets and hot pads. Hot pans, dishes or heated objects should not be placed directly onto the worktop, as thermal shock and heat damage are not normally treated as product defects.
Recommended Care & Maintenance
Everyday Care
- Clean regularly with a soft cloth and suitable quartz-safe cleaning products.
- Wipe up spills as soon as possible, especially strong coloured or acidic substances.
- Use a chopping board rather than cutting directly on the quartz surface.
- Use trivets or hot pads for hot pans, trays, dishes and heated appliances.
- Follow Caesarstone’s official care and maintenance guidance for your surface finish.
What to Avoid
- Do not use natural stone sealers, toners, topical coatings or unapproved chemicals.
- Do not use harsh abrasives, scouring pads or corrosive cleaning products.
- Do not stand, sit or lean heavily on worktops, especially near cut-outs or overhangs.
- Do not expose indoor Caesarstone quartz worktops to outdoor weather or strong UV conditions.
- Do not place hot cookware directly on the worktop surface.
Need the Full Caesarstone Care Guide?
For more detailed cleaning advice, including everyday care, stubborn marks and what products to avoid, please visit our Caesarstone quartz care and cleaning page.
Making a Caesarstone Warranty Claim
What to Do First
If Finch’s Stone & Marble Ltd supplied and installed your Caesarstone quartz worktops and you believe there may be a warranty issue, please contact us first. We can review the issue, check whether it appears to relate to the material, installation, support, use, heat, impact, aftercare or movement, and advise on the best next step.
Information Usually Required
- Your original Finch’s Stone & Marble Ltd invoice or sales receipt.
- The Caesarstone colour name and colour number, if available.
- The installation date and property details.
- Clear photographs of the issue and photographs showing the full worktop area.
- Details of cleaning products used and whether the area has been exposed to heat, impact, heavy weight or movement.
Caesarstone Quartz Warranty FAQs
How long is the Caesarstone quartz residential warranty?
Caesarstone indoor quartz surfaces are covered by a residential limited lifetime warranty, subject to Caesarstone’s official terms and exclusions.
Do I need to register my Caesarstone warranty?
Yes. Caesarstone provides an online warranty registration page where homeowners can enter their contact details, installation date and purchase information. You should also keep your original invoice or receipt.
Does the Caesarstone warranty cover commercial properties?
No. This residential warranty guide is for private residential customers only. Caesarstone’s residential warranty excludes commercial use, including shops, offices, rental properties and other business settings.
Does the warranty cover chips, scratches or heat damage?
Chips, impact marks, scratches, abrasions, heat damage and thermal shock are not normally covered unless Caesarstone accepts that the issue was caused by a qualifying manufacturing defect.
Does the warranty cover labour or refitting costs?
The Caesarstone warranty document excludes additional costs such as removal, fabrication, labour, reinstallation, plumbing, electrical work, cabinets, flooring, transport and similar costs needed to complete a repair or replacement.
Can Caesarstone quartz be used outside?
This indoor residential warranty does not cover outdoor installations. Caesarstone refers to a separate Outdoor Collection and special outdoor warranty for outdoor applications.
Will my Caesarstone worktop look exactly like the sample?
Not always. Caesarstone slabs can vary in colour, tone, pattern, quartz distribution and reflectivity. Samples and photographs are representative only, and lighting can also affect the final appearance.
Who should I contact about a Caesarstone warranty issue in the North West?
If Finch’s Stone & Marble Ltd supplied your Caesarstone quartz worktops in Wigan, Lancashire, Greater Manchester, Cheshire, Merseyside or the wider North West, contact us first so we can review the issue and advise whether it appears to be a material warranty matter.
