Finchs - Template & fittin

TEMPLATE & FITTING SERVICE

Our company is very fortunate and pleased to have such experienced fitting teams to install our high quality granite, quartz and stone products. There is a certain art and skill to the natural stone installation profession that cannot be replicated by other tradesmen.

The knowledge and experience of our fitting teams is second to none and are amongst the best the uk has to offer. A perfectly crafted bespoke granite or quartz worktop is only as good as the fitting team that create the templates and install the finished product. That’s why we use our own dedicated fitting teams who see your project from conception and development through to completion.

Why are our fitting teams better than the competition? Read on to find out more….

Quality Reasons why we take pride in our fitting service 

Template & Fitting Terms & Conditions
Template & Fitting 1

PDF link :finchs-Tab Template terms Conditions 2018

PLEASE READ THE FOLLOWING, IT CONTAINS IMPORTANT INFORMATION REGARDING THE TEMPLATE AND FITTING
In order for us to process and manufacture projects as efficiently and accurately as possible, it is essential the following points are noted and addressed by our customers.
If the conditions below are not met before the template production date or alterations carried out prior to us making a template on site then a re-visit by our fitters may be required at an additional cost.
Many aspects of this information sheet may have been discussed with us at some point during your enquiry. Either at the showroom, factory visit or in emails or by phone but it is essential that all details are discussed & agreed with the fitters at the template stage. What is agreed at the template stage will be exactly what we will fabricate and is subsequently fitted. We do give the fitters as much information as possible before he arrives at site, including any notes we have made, details entered into his diary booking and the kitchen plan we send him that we have discussed with the customer.
Our office staff deal with many customers per day and discuss countless options on a daily basis. Unfortunately, the sheer volume of all this information makes it impossible for us to keep track of the exact specifics of each and every enquiry or project. Specifications, sizes and required details may change from your initial visIt to the template stage. The only way to get the correct and final version of what a customer wants is to have it all decided and confirmed on the day that the templates are made.
Template Date
You will be required to be on site at the template stage to go through all the details of your job with the fitters. To help you with this we have the following information that includes many frequently asked questions along with what information you will have to supply on the day. These have all been listed below along with a checksheet that will need to be completed and signed to confirm that all the options and details have been discussed and agreed upon with you and our fitters. Once this is complete, by signing the form you are confirming that you are happy for us to proceed to the fabrication stage.
If you are unsure of anything discussed with the fitters or feel that something has not been explained in full, do not sign the form. Either ask the fitters for more information on the issue or contact us directly for clarification. Only sign this form if you are happy for us to proceed and commence fabrication. We will manufacture exactly to the template details, sizes and specifications. Once materials have been committed to production we are unable to accept changes or additions.
Once templates are returned to us by our fitters we will check the details, sizes and specification with our original estimate. Upon doing so there are usually 2 scenarios:-
1) If there are either very minor changes or no changes. If this is the case, we will not contact you and go straight into production as the price would not have changed from your original estimate.
2) If there are significant changes and /or additions that have not been accounted for in your original estimate then we will contact you to discuss these changes, along with an updated price. We will not start any fabrication until any additions/ changes have been agreed. This process may result in a delay with your installation date if we are unable to contact you to confirm these additions / changes.
General information
1)We insist that you or a trusted representative be present during templating to agree all relevant details such as overhang, joints and height of splash backs ect. Advice can also be given at this point with regard to any alterations and/or additional work that would need to be carried out before the new worktops can be fitted.
2) Unless specified, we reserve the right to use our own judgment regarding all overhangs. In the event that you or a trusted representative is not present we will use our best endeavours to template but take no responsibility whatsoever for any misinterpretations.
Standard overhangs are 20mm with +/- 3mm (unless otherwise instructed) and we accept no responsibility if these are later found to be unacceptable.
3) Granite & quartz worktops standard thickness is 30mm (+/- 2mm)
4) Granite & quartz splash-backs standard thickness is 20mm (+/- 2mm)
5) 95% of all work that would require cutting and polishing would be completed at our factory to minimize dust, dirt and untidiness at the customer’s house. Some instances of grinding, cutting and polishing the granite / quartz at the customer’s house are unavoidable. Our fitters will make every effort to keep this to a minimum and clean up after themselves but you should be prepared for this and instruct the fitters where they are able to complete this work if necessary (for example- a garage, driveway, patio or back garden).
Splashbacks / Upstands/ Hob Splashbacks 
1) Where splashbacks / upstands are to be fitted we can take no responsibility for the curvature & alignment of the walls. Granite and quartz will not bend therefore there may be gaps behind the splash-backs when fitted. These gaps can easily be filled with painters caulk by you or your decorator. We are not painters & decorators and take no responsibility for filling these gaps.
2) Where full height splash backs between worktops and cupboards or hob splash back between worktops and extractor unit are required we are unable to make these fit with no gaps. A certain amount of tolerance is required to fit these items as to avoid damage to the underside of the cupboard or extractor unit. Tolerance for cupboards is usually around 4-5mm and anything up to 6mm for extractor units with curved glass. This is needed to avoid damage to the glass due to any heat expansion. Too tight a fit may crack the glass. Our fitters will try to keep any gaps at the bare minimum to ensure the best fit possible.
Template & Fitting 2

PDF link : finchs-Tab2 Template terms Conditions 2018

Gas or Electric Hobs 
1) Gas or electric hobs must be disconnected but available on site on both the template date and fitting date. We have neither the tools, skill set or in some cases required qualifications (such as corgi- gas or electrical NIC or other approved governing body) to undertake any plumbing, gas, electrical, plastering or carpentry work. If you do need the services of any of these trades we will happily give you contact numbers of a trained, accredited and insured professional. We will also help to co-ordinate our services with them.
2) Recessed / flush fitting hobs will be charged at an extra rate to a standard hob cut out. The fitter must be given the booklet / cutting sizes that are required for this make and model. This booklet should be in the box with your hob. We will only use the dimensions given in this booklet unless otherwise instructed by you. We will also need to have your flush fitting hob here at our factory when it is due to be fabricated to ensure a perfect fit. Tolerances given by the manufacturer of around 3 to 4mm for hobs made with glass are common. This is needed to avoid damage to the glass due to any heat expansion. Too tight a fit may crack the glass.(we do not recommend flush fitting hobs for several reasons- please ask us for details)
3) We do not include fitting / securing of any hob either gas or electric.
Sinks 
1) Belfast/butler sinks must be fixed in position before we can template. When we return to fit your worktops you should make your own arrangements to fix the taps in position as these can be very hard to reach after the granite is fitted. In some cases joints may be needed behind the sink to enable the tap to be fitted if it is impossible to reach it from under the sink unit. All Belfast and butler sinks are ceramic/ pot and cast to a shape but are not all the same, even or level. We will add a generous overhang to all the sides of the sink that overlap with the worktops. We do not manufacture Belfast / butler sink cut outs that are fitted exactly to the size of the sink opening, they will always have an overhang.
2) Under-mounted sinks must be on site at the template stage. If we are templating and fitting your worktops we will fit any stainless steel under-mounted sink at the fitting stage. This will be bonded to the granite / quartz from the underside using either granite resin glue and securing tiles/ blocks or fixing clamps. The choice of method is down to whatever the fitter deems suitable. The bond under the sink should last for many years but there is only a limited 12 month guarantee against any failure of this resin bond. Silicone is used to create a watertight seal from the under sink rim to the granite. We cannot guarantee this seal outside of our limited 12 month guarantee.
3) We strongly suggest that a small shelf is attached under any sink / waste disposal unit after fitting to take any excess weight. You would need to speak to your kitchen company/fitter or a local joiner to make & fit this for you.
4) If you would like an alternative way for the sinks to be attached to the granite you may provide a sub top on your unit that is cut out to the size of the sink with an 8mm tolerance for the sink to move forward & backwards and side to side. Our fitter will be able to give you more information/advice on this at the template stage.
5) Under-mounted sinks that are heavy such as pot or ceramic sinks cannot be bonded onto the granite in the same way as lighter stainless steel sinks. It is the customers / kitchen supplier/ kitchen fitter’s responsibility to fix a shelf to mount the sinks on before templates are made.
6)You will need to supply the details for any cut out that you wish to have for an undermounted sink. We will require the make and model of the sink, sink template in the box and access to a .DXF file from the manufacturer. If no .DXF file is available, we may be able to accept a fully dimensioned drawing of the cut out needed (this should be readily available on the sink manufacturers website).
Please have this information to hand when our fitters arrive to make the templates. Unless we are instructed otherwise we will cut out the worktops to the manufacturers specification. If this is unavailable or unclear we reserve the right to make the cut out how we see fit. This may either show the edges of the top of the sink( cut out bigger than the sink opening) , be flush with the sink or the worktop may overhang the sink. If you have a preference or want the cut out made in a certain way, you will need to discuss this at the template stage with the fitters and make sure it is clearly marked on the templates and/or drawings. You will be signing for this on the check sheet so please make sure it’s correct and what  you want. .
Taps 
1) We do not include fitting of the tap/s in your price for either the worktops or template & fitting. Our fitters will secure the tap top the worktops if you ask them for free but you must make the connections, for example the connection of the flexy hoses to the tap. (basically any connection that can leak)
2) We are unable to undertake any plumbing work of any kind but we can give you telephone numbers of reputable professional plumbers if needed.
3) Any taps must be disconnected but available on site.
4) It is your responsibility to give us all the information on taps/ tap hole sizes. If the tap is any different to standard sizes (35mm hole) you should have information / booklet that came with the tap. This must be given to the fitter at the template stage.
5) If you neglect to tell us of a tap hole that is needed at the template stage this can be cut on site by the fitters when fitting. This process is not without risk and neither Finch’s stone & marble or our fitters will take responsibility for any damage that occurs. The risk of damage is rare but it can happen if the drill snatches/ snags on the granite. There will also be an additional charge payable to the fitters for this service. Please speak to your fitter for rates
Template & Fitting 3

PDF link : finchs- Tab3 Template terms Conditions 2018

Kitchen Units & Worktops
1) All surfaces/carcasses to be templated must be complete, flat and level. The final level of the worktops can only be as good as the level of the units supporting them.
2) All units that are to have granite or quartz fitted to them must be well constructed, fixed together and be fully fitted. This includes end panels or other additions to the main units.
3) We accept no liability for problems caused by additions or alterations to the furniture or appliances after the templates have been made.
4) Any alterations made by either yourself, kitchen company or fitters after the templates have been made must be amended by you, in person at our factory. We will not accept any alterations given verbally over the phone. We can make arrangements for our fitters to re-visit but this will be at an extra cost to you and will delay your fitting date.
5) If replacing existing worktops they may need to be removed before our arrival to make your templates. This allows the carcasses to be viewed, assessed and advice can then be given if any additional work needs to be carried out before the new worktops could be fixed. We offer removal of worktops as an extra service. This is not included in the template and fitting cost/ service.
6) Any units to be fitted directly on top of the worktops must be fitted after the worktops (recommended) or on adjustable wall brackets to give adequate clearance. It is not acceptable to leave a gap and expect to slide the worktops under.
7) If any walls around the worktops are to be plastered or altered in any way they must be done either before templating or after fitting the worktops.
If any of the above conditions are not met, we will use our best endeavours to template but take no responsibility whatsoever for any misinterpretations.
Upon completion of fitting you or your representative may be asked to sign a satisfaction note to say that you accept the workmanship and quality of your granite surface and that they meet your requirements. This satisfaction note must be signed or reasons given so the fitter can rectify the situation immediately and the satisfaction note can be signed.
If you have any questions or issues please feel free to call us on 01257 253069 or email us at info@finchgranite.com .We want you to receive the perfect surface with great service, this is why we go to great lengths to give you all the information we can so please check and double check with us and the fitters to ensure you are getting exactly what you want.